- FAQ
- Delivery & Returns
Delivery & Returns
Frequently asked questions to learn before contacting support.
The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:
- Express delivery on items we have in stock: £9.50 Ex VAT
- Overseas delivery from : £15.00 Ex VAT
- Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
- Royal Mail Delivery 2-3 working days: £5.00 Ex VAT
- All deliveries include insurance
If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.
The majority of our parcels are delivered by either DHL or UPS.
DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.
UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.
Our returns policy lasts for 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you either a refund or an exchange.
Only regularly priced items are available for refunds. Unfortunately, we are unable to refund items that were purchased on sale
As a standard we aim for next working day where items are available for dispatch and suitable for delivery by parcel carrier. Where the item is either heavy, high volume or palletised, you will normally have your products delivered within 2-4 days from dispatch.
For a more detailed look at our returns policy, view our page here.
Refunds will be sent out after the following process has been followed.
We will need to receive you item so that we can inspect it. You will receive an email to notify you when your item has been received by Kaisertech. You will also be notified of the status of your refund (approval or rejection).
Upon approval, we will process your refund and the credit will automatically be applied to your credit card or original method of payment, within a specified number of days.
If you need to return a product to us, you should contact our team using the email: [email protected].
Talk to us about your question
If you can't find your question answered here or would like more information, please give us a call, email us or use the chat box (bottom right of your screen) to get an answer quickly.
Call us: +44 0238065 0065 Email