Help Center

The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:

• Express delivery on items we have in stock: £9.50 Ex VAT
• Overseas delivery from : £15.00 Ex VAT
• Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
• Royal Mail Delivery 2-3 working days: £5.00 Ex VAT
• All deliveries include insurance

If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.

The majority of our parcels are delivered by either DHL or UPS.

DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.

UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.

Only regularly priced items are available for refunds. Unfortunately, we are unable to refund items that were purchased on sale

As a standard we aim for next working day where items are available for dispatch and suitable for delivery by parcel carrier. Where the item is either heavy, high volume or palletised, you will normally have your products delivered within 2-4 days from dispatch.

For a more detailed look at our returns policy, view our page here.

Refunds will be sent out after the following process has been followed.

We will need to receive you item so that we can inspect it. You will receive an email to notify you when your item has been received by Kaisertech. You will also be notified of the status of your refund (approval or rejection).

Upon approval, we will process your refund and the credit will automatically be applied to your credit card or original method of payment, within a specified number of days.

With a combination of both wireless mouse and WiFi screen mirroring, you can set up and control the VE CAM with no physical connection.

Yes, this is included as standard with the PC version. With the console version of the Makrolite you will need the 4K video recorder accessory. Mention this to our team for this to be built into any quote requests.

Yes

You can couple your own standard 4K screen with the Makrolite. Common screen sizes to be used with the Makrolite range from 15” to 28” monitors.

Yes, when using the area magnifier feature it allows for two magnifications to be seen at once.

We always recommend that you purchase the PC with your Makrolite, as this comes preinstalled with the 4K capture card. However, should you wish to source your own, speak with one of our team, who can provide you with the required specifications.

There is a footswitch that allows you to save a favourite 3 to 23 selectable features can be accessed.

For typical use of this unit you will require the following: An objective lens, a stand, a 4K monitor.

If you are planning on using the PC version you will also require a PC that has a 4K capture card and ViPlus software to operate with the Makrolite.

The following is included with the Makrolite 4K purchase as standard: Makrolite 4K camera, ring-light, console, cables (PSU, HDMI, micro-USB), and a users guide.

Yes, this is a standard feature on the bench stand, including dimmer control.

Yes, all products that we sell on our site have the CE marking. The CE marking simply states that our product has been assessed before we sell it on our site.

It indicates that the products we offer conform with health, safety, and environmental protection standards, allowing them to be sold within the European Economic Area (EEA).