Knowledge Base

The cost of your delivery will depend on a variety of factors, from weight of the item, to location you want your item delivered to. As a guideline, our delivery pricing follows this structure:

• Express delivery on items we have in stock: £9.50 Ex VAT
• Overseas delivery from : £15.00 Ex VAT
• Orders over £50 Ex VAT Online: FREE DELIVERY TO UK MAINLAND
• Royal Mail Delivery 2-3 working days: £5.00 Ex VAT
• All deliveries include insurance

If you require more information feel free to email us at [email protected] or call us on 023 8065 0065.

The majority of our parcels are delivered by either DHL or UPS.

DHL is used in 220 countries and territories across the globe, making it one of our international carriers of choice.

UPS is also the worlds largest package delivery company and a leading global provider of specialised transportation and logistics services.

Our returns policy lasts for 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you either a refund or an exchange.

Only regularly priced items are available for refunds. Unfortunately, we are unable to refund items that were purchased on sale

With a combination of both wireless mouse and WiFi screen mirroring, you can set up and control the VE CAM with no physical connection.

Yes, this is included as standard with the PC version. With the console version of the Makrolite you will need the 4K video recorder accessory. Mention this to our team for this to be built into any quote requests.

Yes

You can couple your own standard 4K screen with the Makrolite. Common screen sizes to be used with the Makrolite range from 15” to 28” monitors.

Yes, all products that we sell on our site have the CE marking. The CE marking simply states that our product has been assessed before we sell it on our site.

It indicates that the products we offer conform with health, safety, and environmental protection standards, allowing them to be sold within the European Economic Area (EEA).